I customize my services based on each pet's needs, but these are some general policies that allow me to provide the best service possible for all of my clients. I do this because I love animals, but in order to stay in business I have to set some guidelines so that we're all on the same page.
Payment: Cash or check due at the beginning of service. If you need to add visits, that's fine and you can mail me a check when you get back.
If payment is not left for me and I need to ask more than once to be paid, I will charge an extra visit fee. Also if I need to pick up payment, I will charge a visit fee. (I'm doing this business because I love animals, please don't make me chase the paperwork!)
Cancellation: One week notice is required or you will be responsible for 50% of the cost of the visits.
Early Return: If you come home early, I can't refund your money. I've already cleared my schedule to care for your pet and I need to be compensated.
Payment: Cash or check is due at the agreed upon time, some choose to pay each visit, some choose a weekly payment, sometimes a monthly payment makes sense
Cancellation: If less than 24 hours notice is given, you will be responsible for paying for the visit. This does not apply for snow days that cancel school. If you are lucky and get “bank holidays” off, it's your responsibility to let me know in advance; I work 365 days a year.
Last Minute Visits: If requested less than 24 hours ahead of time, a $5 fee will be charged to compensate my time in rescheduling my day.
Please respect my time and notify me ASAP if your plans change. Once I put your visit on my calendar, I plan my life around taking care of your pet. This means that I won't schedule other clients, doctor appointments, social activities, etc when you need me. I understand that emergencies come up, but be courteous when you can.
Other People – if other people will have access to the house while I'm pet sitting, please let me know. It's scary to find others have been in the home when you're not expecting it, letting me know ahead of time might save a call to the police. I require that I am the only caregiver during your absence, I can't monitor your animals' health if I don't know what someone else has done. Giving other people access to the home also voids my insurance.
Winter Weather – please have a plan in place that allows me access to your house in case of inclement weather, if I have to shovel, you will be charged $60 an hour. I do have a four-wheel-drive vehicle so this doesn't apply to "nuisance snow." If we get a Nor'easter during a popular vacation week I won't be able to make it to all the houses if I have to shovel 18" at each one! (been there, hence the policy)
Unforeseen purchases - if I must purchase food, litter, medications or cleaning supplies, the owner will be responsible for reimbursement plus a $20 travel fee.
Please have the following information available at each petsit – names and descriptions of animals, feeding instructions, medications, and anything you'd like me to know. Also list your veterinarian & contact information, any preference for an emergency vet. List your contact information as well as any one else who could be contacted in an emergency. Some choose to tape this in a cabinet where they keep pet food/medications, any other notes should be in a prominent place so I will see it.
Communication – texting me is best, if you don't get a reply please reach out again, technology isn't always perfect. Feel free to call or email if needed.